Have you just discovered the all time worst kept secrets of the hospitality industry? Not only is staying in a serviced apartment less expensive, it provides you with more space, more privacy, and more freedom than staying in a hotel room! But what is it - “a serviced apartment”?
Indeed the name varies between different countries, between different languages and even within the same language, moreover, the services provided also vary, blurring product descriptions and concepts. This lack of clarity is challenging for the industry because clients might be misled in their expectations of the level of services.
The present article aims at bringing clarity and at conveying to clients what they have as a right to expect from serviced apartments in comparison to hotel rooms. The term ‘serviced apartment’ is traditionally used to describe an apartment alternative to hotel stamping accommodation for short/long stay leisure or business travelers.